- Can changes and returns be made?
- We make changes and returns through our after-sales service in the following cases:
- If the product is not what I expected or I want to change it for another one. The change will cost shipping costs.
- If you have received the order in poor condition, the exchange or return will not have any cost for you.
- In order to process an exchange or return, it is necessary that you contact our after-sales service, writing to us at diyluxbcn@gmail.com, where you must indicate your order number and attach a photo of the products you wish to exchange or return so that we can assess the case. For more information see our section on exchanges and returns.
- How long does it take to exchange or return?
- AVJewelry products cannot be returned.
- You can exchange an unsuitable item within 14 days from when you purchased or received your order!
- Our customer service will assist you as quickly as possible to analyze the case. If it is approved, as soon as we receive the return, we will send your new product.
- What guarantee do your products have?
- All our products have a guarantee of 3 months from the date of delivery of the order.
- For any questions, write to us at diyluxbcn@gmail.com so we can help you.
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